Privacy policy

Privacy Policy

Effective Date: 2/1/2024

At LYVIA, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

By using our services, you agree to the practices described below.

1. Information We Collect

When you visit or shop with LYVIA, we may collect the following types of personal information:

Information you provide to us:

Name
Billing and shipping address
Email address
Phone number
Payment details
Order history
Any information you send through contact forms or customer support

Information collected automatically:

When you browse our site, we may automatically collect:

IP address
Device information
Browser type
Time zone
Pages visited
How you interact with the website

This helps us improve your experience.

2. How We Use Your Information

We use your information to:

Process and ship your orders
Communicate with you about purchases
Provide customer support
Send updates, promotions, or marketing (if you opt in)
Improve our website and services
Prevent fraud or misuse

3. Sharing Your Information

We only share information with trusted third parties necessary to run our business, such as:

Payment processors
Shipping partners
Website and hosting providers
Marketing and analytics platforms

These partners are required to keep your information secure.

We do not sell your personal data.

4. Payments

All payments are processed securely through trusted payment providers. LYVIA does not store your full credit card details.

5. Marketing & Emails

If you subscribe to our newsletter or opt in to marketing, we may send you updates about:

New products
Restocks
promotions
special offers

You can unsubscribe at any time by clicking the link in our emails.

6. Cookies & Tracking

We use cookies and similar technologies to:

Remember your preferences
Improve site functionality
Understand how customers use our store
Deliver relevant advertising

You can control cookies through your browser settings.

7. Data Retention

We keep your information for as long as necessary to:

Complete transactions
Provide customer service
Meet legal obligations
Resolve disputes

8. Your Rights

You may request to:

Access your personal information
Correct inaccurate data
Ask us to delete your information

To make a request, please contact us using the details below.

9. Security

We take reasonable precautions and follow industry standards to protect your personal information from loss, misuse, or unauthorized access.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. SMS / MMS Policy

SMS / MMS TEXT MESSAGE MARKETING PROGRAM PRIVACY POLICY
Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in the delivery of mobile messages.
WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.
Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us with information in connection with the program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the program and pursue any appropriate legal remedies.
California Civil Code Section 1798.83 and The General Data Protection Regulation 2016/679 (GDPR) allow users of the program who are California or European Union residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.